(843) 971-9900

What is Concierge Medicine?

Concierge medicine implies a practice model in which there is an intense focus on serving the patient well. Patients typically have increased access to the physician as well as to their nurse and critical administrative staff. This may mean cell phone access to the doctor after hours or email access for an online consultation, for example. Patients with urgent care issues are able to be seen by their doctor within 24 hours of calling the office (often sooner). Office visits run on time and are as brief or comprehensive as is necessary for the individual patient. The office environment is pleasing, welcoming, and healing. In a concierge practice, the emphasis is not on seeing as many patients as possible but on providing the best possible care for those enrolled in the practice.

Frequently Asked Questions

What kind of practice is Pullano Family Medicine?

PFM is an intimate family practice in which we really value our relationships with our patients while also valuing their time. We treat patients from pediatrics to geriatrics and can manage both chronic care medical issues as well as urgent care problems.

How is Pullano Family Medicine different from other practices?

At PFM we contract directly with our patients. Insurance and other third-party payors do not interfere with our doctor-patient relationship. As such, we are able to spend more time and give more attention to our patients while still running on time.

Do you accept insurance, Medicare, or Medicaid?

Patients pay us directly and may file for reimbursement from their insurance company. We do not participate with insurers, Medicare, nor Medicaid. We do, however, have an increasing number of Medicare patients in the practice who really appreciate the level of service offered at PFM. Most of our patients have some type of insurance.

So, how much does it cost?

Our patients join the practice on a Retainer Plan. The Plans range from $125-$225 per month. Please refer to our Plans page for details.

May I still use my insurance for labs, xrays, and specialist visits?

Yes, you may still use your insurance to help cover lab tests, radiology studies, and visits to specialists. It may be helpful to note that the Gold and Platinum Plans include annual lab and radiology allowances which are useful for patients with high-deductible insurance coverage, those who remain uninsured, and those who require labs and /or radiology studies at regular intervals.

What if I need to go to the hospital?

You will use your insurance coverage if you are admitted to the hospital. Dr. Pullano will help to coordinate your admission process. Once admitted, you will be cared for by a team of Hospitalists or by a particular specialist depending on your diagnosis.

May I use my Health Savings Account to pay for my retainer plan?

Yes, many patients have had success using HSA monies to pay for their retainer plans. This can be a smart way to manage your plan.

Who provides medical coverage when my physician is not available?

We pride ourselves on almost always being available to our patients! Even when Dr. Pullano is not in the office, she can be reached by cell phone or email to help answer urgent questions or triage a situation.

246 Mathis Ferry Road, SuiteĀ 100

Mount Pleasant, SC


Phone: (843) 971-9900

Fax: (843) 971-9870

Monday - Friday 8:30am - 5pm

Wednesday 8:30am - 12pm